Privacy Policy

At Las Luciérnagas, we respect and protect your privacy. This policy describes how we collect, use and safeguard your personal information during your stay and when you use our services.

📋 Information we collect

Personal data: full name, email, phone number, nationality, and data related to your reservation.
Identification document: we require all guests to present a valid passport or legal ID at check-in, as part of our legal and security obligations.
Browsing data: if you visit our website, we may collect technical information through cookies (see Cookie Policy, if applicable).

🛎️ Use of information

We use your data for the following purposes:

To process and confirm your reservations.
To provide you with personalized attention during your stay.
Comply with legal and administrative requirements.
Send you communications related to your reservation or additional services (only if you have given your consent).

🔐 Security and storage of information.

We have a secure booking engine, which collects and stores your information privately, in compliance with data protection standards.
In addition, we implement technical and organizational measures to prevent unauthorized access or misuse of your data.

📤 Sharing data with third parties

We do not share your information with third parties, unless it is strictly necessary to fulfill the provision of the service (e.g. to coordinate transfers) or to comply with legal obligations.

✅ Your rights.

You may request at any time:

Access to your personal data.
Correction of inaccurate information.
Deletion of your data, when it is no longer necessary for the purpose for which it was collected.

To exercise any of these rights, you can write to us at the contact email address available on this site.